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Call
Claims Careline: 1-300-88-1007
Email
Claims Careline: claims@etiqa.com.my
WhatsApp
Whatsapp No: +60327804677
Whatsapp Link: eti.qa/whatsapp
Scan the QR Code or click on the number above to claim.

Enquire the status of your existing Personal Accident claim

For selected Personal Accident claims

Check Your Claim Status

Outpatient Claim: Documents Needed

  • A copy of Police Report (applicable for Motor accident) (mandatory)
  • Medical Report (mandatory)
  • Original Medical Bills & Receipts (mandatory)

Medical Expenses/Ambulance Fees Claim: Documents Needed

  • Claim Form completed by policyholder & the attending Doctor (mandatory)
  • Original Medical Bills & Receipt for Medical expenses (mandatory)
  • A copy of Police Report (applicable for Motor accident) (mandatory)
  • Original Receipt for Ambulance fees (if applicable) (optional)

Hospitalisation Claim: Documents Needed

  • Claim Form completed by policyholder & the attending Doctor (mandatory)
  • Original Hospital Bills & Receipt (mandatory)
  • Admission/ Discharge Note (mandatory)
  • A copy of Police Report (applicable for Motor accident) (mandatory)

Permanent Disablement Claim: Documents Needed

  • Claim Form completed by policyholder & the attending Doctor (mandatory)
  • Medical Certificate (i.e. MC Slip) - applicable for temporary total disability claim (mandatory)
  • Light Duty Certificate (optional)

Death Claim: Documents Needed

  • Claim Form completed by policyholder & the attending Doctor (mandatory)
  • Death Certificate/ Burial Permit (mandatory)
  • Beneficiary's MyKad/ ID (mandatory)
  • Marriage Certificate/ Statutory Declaration of deceased's marital status (either single/ married) - Mandatory for spouse (mandatory)
  • Letter of Administration from Amanah Raya or any appointed lawyer / Surat Fara'id (optional)
  • Post Mortem Report (optional)
  • Toxicology Report (if blood test done) (optional)

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